Resolving error message "There was a problem starting MailMerge365"

Often times this error message is displayed if your organisation's network or computer is caching an older version of the plugin.

This is easiest resolved by right-clicking into the plugin area and selecting "Reload" or pressing CTRL + F. 

Alternatively these are further steps to resolve the issue:

• Close all browser or Outlook windows and restart.
• Clear the cache in your browser - see here for a guide for common browsers