Troubleshooting
- Why can't I send large attachments or pictures?
- Can I send campaigns from a different 'From' or alias email address or using multiple accounts or shared mailbox?
- Why is MailMerge365 not tracking or replacing my links or why are they being replaced by strange looking links?
- Which domains does MailMerge365 operate on and need to be whitelisted on firewalls?
- How does the open / read tracking in MailMerge365 work?
- Why is MailMerge365 not sending my attachment or why are attachments not appearing for certain recipients when I send a campaign?
- How do I reduce the size of images in my campaign email?
- How do I determine the size of my email with all images and attachments?
- How do I allow users to install plugins from the Office Store (AppSource)?
- Why is my account type not supported?
- Why is the MailMerge365 plugin not starting and just showing a spinner?
- How do I uninstall/remove/delete the MailMerge365 plugin from Outlook?
- Why is my campaign stuck / stalled / paused / not sending or my emails not sending?
- Can I pay in US dollars / my local currency instead or Euros?
- Why can't I sign in or getting "Not Authenticated" when I start MailMerge365?
- How do I schedule a campaign or send it later?
- Why is my Outlook plugin not appearing or why does my Outlook plugin disappear?
- Why has my campaign has sent less emails than expected or than I uploaded?
- How can a bounced email show as opened or clicked?
- How to include dates into my mail merge or why are dates incorrectly formatted?