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Troubleshooting

  • How can a bounced email show as opened or clicked?
  • How do I forward an email message as attachment in Outlook for support purposes?
  • Can I change the sender name (display name) for email campaigns?
  • How do I send?
  • How can I avoid landing in Spam or Junk folders?
  • Why is the MailMerge365 icon not showing up in Outlook?
  • Why is my campaign sending slowly?
  • Why is the signature on my campaigns doubled (added twice)?
  • Why is Microsoft Office 365 blocking my account (flagging as a spam account)?
  • Why are some bounced emails not recognized?
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