What activities does MailMerge365 perform on your account and what permissions are needed?

When you sign-up you will be asked to provide MailMerge365 permissions to your Office365. These are required for MailMerge365 to function and the following describes what we use them for:

  • MailMerge365 sends emails using your Office365 mailbox: When a campaign is sent, you send the email to a MailMerge365 server. For each recipient in your spreadsheet a copy of that e-mail is made, the tokens are replaced with values from the spreadsheet and then sent to Office365. Then Office365 will send them to the recipient.
  • MailMerge365 creates a folder called "MailMerge365 Bounces" and an inbox rule by the same name: In order to detect bounces automatically the inbox rule will check for bounced emails (emails that could not be delivered, e.g. the email address was mis-typed or the email address does not exist anymore) and move them to the "MailMerge365 Bounces" folder. The MailMerge365 servers will periodically check your Office365 mailbox and process the emails in this folder. Only if a bounce has been successfully matched to one of your campaigns it is moved to your "Deleted Items" folder.
  • MailMerge365 uses your Office365 account profile information (e.g. name, company, email address) to create your MailMerge365 account. There is no separate login for MailMerge365, you will always login with Office365 to use MailMerge365.
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